Blog · Spandana
AI voice agents in Telugu, Hindi, Kannada and English: how they work for Indian businesses
EmbedEasy ·
What an AI voice calling agent is, how it phones leads in Telugu, Hindi, Kannada and English, and what a business gets after each call.
Many Indian businesses talk to customers in more than one language, often within a single call. An AI voice agent is software that phones a customer, holds a spoken conversation, and writes up what was said. Spandana (the word means "response") does this in Telugu, Hindi, Kannada and English.
What the agent does
- Calls new leads within seconds of an enquiry.
- Works through lists in bulk campaigns.
- Handles Shopify events: abandoned checkouts, cash-on-delivery confirmations and delivery updates.
Four languages, one call
The agent opens in the language you set and follows the caller if they switch. A caller who starts in Telugu and moves to English is not asked to repeat themselves.
What you get after each call
Every call is recorded, transcribed and summarised. The summary includes the fields you chose to capture, such as interest, budget or timeline, and can be sent on to WhatsApp, Google Sheets or your CRM. In the dashboard you can open any call for the recording, summary, captured details and the full transcript in the caller's language.
Staying inside the rules
Spandana stays inside your calling hours (9 am to 9 pm IST by default) and your do-not-call list. It honours opt-outs, and it says it is an AI whenever someone asks. It is built for people who asked to be called, not for cold lists.
For developers
You can start a call from your own code, your CRM or n8n through the API, and receive each finished call by signed webhook. Idempotency keys stop a retry from double-calling, and a dry run checks a request without placing the call.
Getting started
Describe the job in any language. Spandana writes the script, and you hear it on your own phone before anything goes live. Then you connect your forms, lists or Shopify events.
Frequently asked questions
Which languages does Spandana speak?
Telugu, Hindi, Kannada and English. It follows the caller if they switch languages.
Does Spandana say it is an AI?
Yes, whenever someone asks, and it tells people the call is recorded.
Who does it call?
People who asked to be called, for example by filling in a form and agreeing to it. It is not built for cold lists.
What happens after a call?
The call is recorded, transcribed and summarised, and the summary can go to WhatsApp, Google Sheets or your CRM.